Return & Refund Policy

At Genuine Market, we take pride in delivering handcrafted leather essentials with the highest quality standards. Your satisfaction is our priority. This Return & Refund Policy explains how you can return or exchange items, request refunds, and what to expect during the process.

1. Return Eligibility

We accept returns for both defective and non-defective products under the following conditions:

  • Return Period: Within 30 days from the delivery date
  • Product Condition: Items must be new, unused, and in original, unopened packaging. For hygiene and quality control purposes, any items that have been unwrapped, opened, or tried on are no longer eligible for a return or refund.
  • Incorrect Delivery: You received the wrong size or product type compared to your order.
  • Exchanges: Accepted for new and unopened items only

Items that do not meet these requirements may not be eligible for a return or exchange.

2. How to Initiate a Return or Exchange

To begin a return or exchange:

  1. Contact our support team at support@genuinamarket.com or +1 715-210-2165
  2. Provide your order number and a brief explanation for the return or exchange
  3. Follow the instructions provided by our support team to ship your item

Please do not return items without contacting our customer support first.

3. Return Method and Shipping Costs

All returns must be sent by mail to the address provided by our support team.

  • Return Shipping Costs: Customers are responsible for return shipping unless the product was defective, damaged, or incorrect
  • No Restocking Fees: Genuine Market does not charge any restocking fees for eligible returns

4. Refund Processing

Once we receive and inspect your returned item:

  • Refunds for approved returns are processed within 5 business days
  • Refunds are issued using the original payment method
  • Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account

5. Exchanges

If you wish to exchange a product:

  • Contact support@genuinamarket.com to confirm availability of the replacement item
  • Ship the original product according to our instructions
  • We will send your replacement once the original item is received and inspected

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately:

  • Provide your order number
  • Include photos of the damage or defect
  • Our support team will guide you through the return or replacement process

Genuine Market will cover return shipping costs for defective or damaged items.

7. Non-Returnable Items

For health, safety, and quality reasons, certain items are not eligible for return, including:

  • Products that have been used, altered, or damaged after delivery
  • Gift cards or digital downloads (if applicable)

8. Customer Support

For questions, concerns, or assistance with returns and refunds, our team is available:

Email: support@genuinamarket.com
Phone: +1 715-210-2165
Address: 201 1/2 North High Street, Chippewa Falls Wisconsin 54729, USA

Support Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed

We aim to respond to all inquiries within 24–48 business hours.

9. Why Choose Genuine Market for Returns & Refunds?

  • Hassle-free returns and exchanges
  • Free shipping for defective or damaged items
  • Refunds processed within 5 business days
  • Customer support available for guidance and assistance

At Genuine Market, we are committed to ensuring your satisfaction with every purchase of our handcrafted leather essentials.